Legal
Privacy Policy
Last Updated: 20 February 2025
helvorens ("we", "our", or "us") is committed to protecting the personal information of our residents, their families, and anyone who contacts us. This policy explains what information we collect, how we use it, and what rights you have over your own data. It applies to all interactions with our facility and website at helvorens.info.
For questions about this policy, please contact our privacy team: [email protected]
Section 1
Information We Collect
We collect personal information in the following circumstances:
- Contact details submitted through our website enquiry form (name, email, phone number)
- Health and care information for residents and prospective residents (collected during our assessment process)
- Family and emergency contact information provided during admission
- Technical information from website visits (IP address, browser type, pages visited) collected via analytics cookies if consented
Health data is treated as sensitive personal data under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and is handled with additional care and protections.
Section 2
How We Use Your Information
We use the information we collect for these purposes:
- Responding to enquiries submitted through our contact form
- Conducting care assessments for prospective residents
- Delivering ongoing residential care and managing care plans
- Communicating with authorised family members about resident wellbeing
- Coordinating with hospitals and visiting specialists where necessary
- Improving our services through anonymised analytics (if cookies are accepted)
- Meeting our legal and regulatory obligations under Thai law
Section 3
Legal Basis for Processing
Under Thailand's PDPA, we process your data under the following legal grounds:
- Consent — for website enquiries, marketing communications, and analytics cookies
- Contract performance — to deliver the residential care services agreed upon at admission
- Legal obligation — to comply with healthcare regulations, tax requirements, and government reporting obligations
- Vital interests — in medical emergencies where processing is necessary to protect a resident's health and safety
Section 4
Data Retention
We retain personal information for the following periods:
- Website enquiry data: up to 12 months from the date of enquiry
- Resident care records: 10 years from the date of discharge, in accordance with healthcare regulations in Thailand
- Billing and financial records: 7 years as required by Thai tax law
- Analytics data: collected anonymously and aggregated; not retained as individual records
Section 5
Data Protection Measures
We take appropriate technical and organisational steps to protect your data. These include:
- Encrypted data storage and secure access controls
- Role-based access — only authorised staff can access resident records
- Regular internal review of data handling practices
- Breach notification: if a data breach occurs that affects your personal information, we will notify you and the relevant Thai supervisory authority (PDPC) within 72 hours as required by law
Section 6
Cookies
Our website uses cookies to understand how visitors use the site and to remember preferences. Essential cookies are necessary for basic site functionality. Optional cookies (analytics, marketing, preferences) are only set with your consent. For full details, please see our Cookie Policy.
Section 7
Sharing Your Information
We do not sell or rent personal information to third parties. We may share data in the following circumstances:
- With hospitals, clinics, and visiting specialists involved in a resident's care — only as necessary
- With authorised family members and representatives named by the resident
- With government or regulatory bodies when required under Thai law
- With our analytics service provider (anonymised, aggregated data only, with consent)
Section 8
Your Rights
Under Thailand's PDPA, you have the following rights in relation to your personal data:
- Right to access — you may request a copy of the personal data we hold about you
- Right to rectification — you may ask us to correct inaccurate or incomplete data
- Right to erasure — in certain circumstances, you may ask us to delete your data
- Right to data portability — you may ask for your data in a commonly used format
- Right to object — you may object to certain types of processing, including for marketing
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) if you believe your data has been handled improperly.
Section 9
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies independently before sharing any personal information with them.
Section 10
Children's Privacy
Our services are directed at adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us and we will remove it promptly.
Section 11
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after any update constitutes acceptance of the revised policy.
Section 12
Contact
For any questions about this Privacy Policy or how we handle your personal information:
- [email protected]
- 45/2 Soi Thonglor 13, Khlong Tan Nuea, Watthana, Bangkok 10110, Thailand