Our Methodology
How we approach residential care
Every program at helvorens follows the same underlying principle: begin with the person, not the protocol.
Assessment
We begin with a thorough needs assessment — understanding health status, personal history, preferences, and the family's situation.
Care Planning
A written care plan is developed with the resident and family, detailing daily routines, medical needs, nutrition, and activities.
Ongoing Review
Care plans are reviewed at least monthly and adjusted whenever a resident's condition or preferences change.
Family Involvement
Families are kept genuinely informed — not just notified. We welcome their input at every step of the care process.
Care Level 1
Gentle Living
A residential arrangement for seniors who are mostly self-reliant but appreciate being part of an attentive community. Residents receive well-appointed private rooms, three daily meals emphasising fresh Thai ingredients with international options, shared access to a landscaped courtyard and communal reading room, and weekly housekeeping. A small support team is available for light tasks such as appointment scheduling, errand coordination, and companionship during outings. Morning wellness greetings and evening check-ins provide quiet reassurance.
This tier is suited for those who wish to live independently while having a caring community within reach. It is also the starting point for many families whose parents are currently well but whose needs may change over time — helvorens enables a gradual, unhurried transition between tiers.
What is included
- Well-appointed private room with regular housekeeping
- Three fresh meals daily (Thai and international)
- Access to landscaped courtyard and reading room
- Support team for scheduling and errand coordination
- Morning wellness greeting and evening check-in
- Companionship during outings on request
฿17,000 / month
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Care Level 2
Attentive Living
A care-forward residential program for seniors who need regular daily assistance. Beyond all Gentle Living features, this tier provides personalised care planning, daily help with bathing, grooming, dressing, and mobility, medication oversight, and scheduled physiotherapy sessions. A wellness coordinator tracks each resident's condition and adjusts routines thoughtfully.
Weekly activities include chair yoga, garden tending, calligraphy, and Thai dessert-making workshops. Bi-weekly family updates are provided through written summaries, and families may request care review conversations at any time. The atmosphere prioritises patience, dignity, and respect for each person's individual pace.
What is included
- Everything in Gentle Living, plus:
- Daily personal care (bathing, grooming, dressing, mobility)
- Medication oversight and management
- Scheduled physiotherapy sessions
- Dedicated wellness coordinator
- Weekly enrichment activities and bi-weekly family updates
฿42,000 / month
Ask About This PlanCare Level 3
Complete Nursing Care
A thorough nursing program for seniors with significant or complex care needs. This includes all Attentive Living provisions alongside 24-hour nursing supervision, cognitive wellness programs, individualised rehabilitation, dietitian-managed meal plans, palliative support, and seamless coordination with hospitals and visiting specialists.
Rooms are fully equipped with adjustable medical beds, personal call systems, supplemental oxygen, and comfort-optimised furnishings. A consistent primary care team ensures each resident feels known and understood. Family members are supported by a dedicated liaison who provides transparent updates, emotional support referrals, and involvement in every care planning step.
What is included
- Everything in Attentive Living, plus:
- 24-hour nursing supervision
- Cognitive wellness and individualised rehabilitation
- Dietitian-managed personalised meal plans
- Palliative support as needed
- Dedicated family liaison and hospital coordination
- Medical-grade room equipment
฿68,500 / month
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Comparison
Choose the right level of care
Use this overview to find the program that best fits the current situation. Our team is happy to talk through any questions.
| What is included | Gentle Living ฿17,000 |
Attentive Living ฿42,000 |
Complete Nursing ฿68,500 |
|---|---|---|---|
| Private room & daily meals | |||
| Morning & evening check-ins | |||
| Daily personal care assistance | — | ||
| Medication oversight | — | ||
| Physiotherapy sessions | — | ||
| Family written updates | — | ||
| 24-hour nursing supervision | — | — | |
| Dietitian-managed meal plan | — | — | |
| Dedicated family liaison | — | — | |
| Palliative & cognitive support | — | — |
All prices in Thai Baht per calendar month. Additional external specialist fees are discussed and agreed before they arise.
Shared Across All Programs
Protocols that apply every day
Privacy & Confidentiality
All resident information and health records are handled under Thailand's PDPA. Only the treating care team and authorised family members have access.
Emergency Response
Emergency protocols are reviewed annually. All staff complete first-response training and evacuation drills. Nursing staff are on-site at all hours for nursing-level residents.
Hospital Coordination
We have established working relationships with nearby hospitals and visiting specialists in Bangkok. Transitions of care are managed by our team to minimise stress for residents and families.
Hygiene & Infection Control
We follow defined hygiene standards for all shared areas and private rooms, with additional protocols for periods of elevated infection risk.
Documented Care Records
Every resident has a maintained digital care record, updated by nursing and care staff at each interaction. Records are accessible to the full treating team.
Ongoing Team Development
All care staff participate in regular training — covering clinical skills, dementia awareness, communication, and palliative care approaches.
Not sure which level fits best?
We often help families work through this question. There is no rush and no pressure — a short conversation with our team is usually all it takes to find the right starting point.
Talk With Our Team